Teams and business

Wenn du Probleme beim Entsperren von 1Password mit SSO hast

Get help when you’re having trouble using your identity provider to sign in to 1Password.

Wenn du dich nicht bei deinem Konto anmelden kannst

If you’re trying to sign in with SSO, be sure that you’re signing in with an email address associated with both your identity provider and 1Password accounts.

If you’re using my.1password.com as a sign-in address, use your team’s unique web address on 1Password.com instead. Learn how to find yours.

Wenn du Probleme hast, dich mit SSO bei der 1Password-App anzumelden, versuche Folgendes:

If you still can’t sign in, contact your 1Password administrator. They’ll be able to recover your account.

You’ll get an email from 1Password. When you click Recover my account in the email, a page will open in your browser. After you recover your account:

Wenn du nach einem Kontopasswort und einem Geheimschlüssel gefragt wirst

If you’re switching to Unlock with SSO, you’ll need to sign in to 1Password with your account password and Secret Key first. If you don’t have your sign-in details, ask an administrator to recover your account. You’ll be prompted to sign-in with SSO during the recovery process.

If you’re asked to enter an account password and Secret Key when you accept the invitation to join your team, wait 30 minutes and try again.

If you still can’t sign in, contact your 1Password administrator.

Wenn du die Meldung „Benutzer kann sich nicht anmelden, da die Kulanzfrist abgelaufen ist“ siehst

If you don’t switch to unlock with SSO before the grace period set by your 1Password administrator expires, you’ll see this message. Contact your administrator for help recovering your account.

If you can’t sign in to 1Password CLI with SSO

Make sure that you’ve connected 1Password CLI with the 1Password app.

Wenn du nach dem Schließen deines Browsers von deinem Konto abgemeldet wirst

If you’re signed out of your account after you close your browser, your IT team may have a policy that clears browsing data when a browser is closed. You can ask them to exclude your team’s sign-in address from that policy to make sure team members won’t lose access to their linked browsers.

You should also link other apps and browsers, like the 1Password desktop app, to your account after you sign up or switch to unlock with SSO.

Wenn du nicht herausfinden kannst, welcher Browser dein verknüpfter Browser ist

Wenn du nicht herausfinden kannst, welcher Browser dein verknüpfter Browser ist:

  • Switch to a different browser profile in each browser you use.
  • Go to your email app, such as Outlook, and open a link from any email message to see which browser opens. This may be your linked browser because it’s where you first opened the email link to set up unlock with SSO.

Wenn du 1Password 7 oder älter verwendest

1Password 8 or later is required to sign in with SSO. Earlier versions of 1Password aren’t compatible with this feature.

If you’re using 1Password 7 or earlier, you’ll need to upgrade to 1Password 8 or later for Mac, Windows, iOS, or Android.

Dann, um Unlock mit SSO zu verwenden, stelle sicher, dass die folgenden Versionen auf deinem Computer und deinem mobilen Gerät installiert sind:

If your device is lost or stolen

If you lose possession of a device that signs in to 1Password with SSO and aren’t able to find it:

  1. Reset your identity provider password.
  2. Contact your 1Password administrator immediately to start account recovery.

    This will remove the device keys for all devices, including the one that was lost or stolen.

  3. You or your administrator should deauthorize the lost or stolen device.
  4. Once account recovery is complete, you will need to re-enroll your devices.

Wenn du noch Hilfe brauchst

If you’re still having trouble unlocking 1Password with SSO, contact 1Password Support with a description of the problem.

Learn more


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